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Balans insider

Balans loyalty cards FAQs

Did you know we have a loyalty scheme? And, if you are already a member, we’ve simplified it so you still get the same reward in £ but now you no longer have to collect 250 points to reach a certain milestone and unlock the credit.

How do I join?

  1. Ask your waiter for a loyalty card.
  2. Register the card at balans.co.uk/members – you also have the option to make it digital and save it in your phone’s wallet: we advise you do this as many people seem to lose their cards! It is difficult to reclaim your points if not registered.

What I get and how do I spend?

  • Cardholders get 5% credit added to your account for every bill scanned.
  • You can spend your credit on your next visit. Just let your waiter know when paying that you want to use your credit towards the bill.

How do I check my credit?

  • If you download a digital card, it is visible anytime when you look at your card in your phone wallet on Apple or Android.
  • Otherwise whenever you want to check your credit, just log into balans.co.uk/members

I’m a member, how do I replace my lost card?:

  • Email members@balans.co.uk and we will let you know the card number so you can download a digital card to your phone and never need to worry about losing it again!

I’m a member – how do I download my digital card?

  • Log into your account at members@balans.co.uk and click the ‘add to wallet’ button – follow the simple steps.

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